To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
RETURNS: All Returns must be approved before items are sent back. Items can only be returned within 30 days from date of purchase.
If buyer is returning item due to buying wrong part, item not fitting, changing mind, fitment issues, ordering by mistake or just not wanting item, you are subject to a 25% restocking fee.
Checkout Address: Confirm the checkout address before purchasing. Once purchased seller cannot ship to an alternate address
To start a return, you can contact us at azcycleparts@gmail.com.
Please note that returns will need to be sent to the following address:
AZ Cycle Parts LLC 4350 W Lower Buckeye Rd Ste 102 Phoenix, AZ 85043
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at azcycleparts@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products. We also do not accept returns for any electronics items. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at azcycleparts@gmail.com